Acceptance of Rules of Procedure
Booking accommodation at the Borgo d'Orlando implies the acceptance of these rules of procedure. The reservee is personally responsible for this, including the people accompanying him/her.
Rates
The prices are expressed in euros and are intended for the booked accommodation and for the requested period.
The agreed price includes consumption (electricity, water, towels, and bed linen) and, where provided, the meals indicated (breakfast or other). We reserve the right to change the published prices of our accommodations at any time and without notice. However, the price agreed at the time of booking (excluding any extras) will not be changed under any circumstances.
Booking procedure
You can make a reservation online using the booking system on our company website.
To confirm the reservation, you must provide personal data, a telephone number, an e-mail address, the holiday period, the number of people and the details of a valid credit card, which will be held to guarantee the reservation in accordance with our cancellation policy. Borgo d'Orlando reserves the right to carry out the pre-authorization.
In the event that you do not wish to communicate your credit card details on our website or in any other way, the reservation will be confirmed upon the payment of a deposit (20% of the total amount for reservations with a flexible rate, and 100% for reservations with a NON-refundable rate) to be paid via bank transfer to:
BANK: BANCA POPOLARE DELL’EMILIA ROMAGNA
IBAN: IT40O0538716500000000954271
Beneficiary: CAPOREM SRL, Via Torrente Forno 143 - 98071 Capo d'Orlando (ME)
The conditions relating to cancellation and pre-payment vary according to the type of accommodation. Please check which conditions apply before selecting an option. The reservation balance must be paid upon the expiry of the free cancellation terms via bank transfer, or by charging the reservee’s credit card.
In the event of a reservation without a credit card as a payment guarantee, or for a number of rooms equal to or greater than three, a non-refundable confirmation deposit of 30% of the amount of the reservation is required.
N.B.: In the event of a bank transfer, the guest has 2 working days to pay the deposit, whereas the balance must be credited to us at least ten days before the arrival. (e.g., If the arrival is scheduled for June 15th, the transfer to our account must be available on June 5th).
In the event of a non-refundable rate, the full amount must be paid in advance via credit card or via bank transfer. If the above-mentioned deadlines are not respected, the reservation will be automatically cancelled and the accommodation will be made available for new requests. Should you have any doubts on how to use the online booking system, you can request price estimates and information by writing an email to [email protected].
Cancellation penalty
Reservations cancelled within the terms of free cancellation, if applicable, do not incur any charges; therefore, any pre-authorization will be cancelled. Cancellations made after such terms, will result in the charge of the full amount of the reservation.
In the event of early departure, the entire agreed booking amount will be retained. In the event of a discounted, non-refundable rate, no amount will be refunded in any case.
If within the established terms, the reservation must be modified or cancelled in writing by sending an e-mail to [email protected], and must be confirmed in writing by Borgo d'Orlando.
Occurrence of accommodation unavailability
Should force majeure prevent the booked accommodation from being made available to guests, Borgo d'Orlando reserves the right to assign another accommodation with similar or superior characteristics at the same price, or, in extreme cases, to cancel the reservation, reimbursing the guest the amount paid without the latter being able to make further claims for compensation for any reason. It should be noted that, other than what you have paid, nothing else will be reimbursed or compensated, and therefore no request for compensation will be considered.
Arrival - Balance - Security Deposit
On the day of arrival, the accommodation can be made available from 3:00 pm.
Upon arrival, guests must show a valid identity document. If valid documents are not presented, the reservation will be cancelled, and the entire amount paid will be retained.
On site we accept the following payment methods for any optional services:
- cash;
- credit cards (Visa, Mastercard, Carta Sì, Bancomat).
Departure
On the day of departure, the guest is required to leave the accommodation or occupied accommodations by 12:00 pm, unless agreed otherwise. Any damage caused to the property, furnishings or furniture must be compensated.
Breakfast
Breakfast, if provided, is served from 08:00 am to 12:00 pm. Breakfast includes hot and cold, sweet and savoury foods, fruit, vegetables, yoghurt, cheese, cold cuts, eggs, jam, honey, hot drinks (coffee, tea, herbal tea, latte, etc.) and cold drinks (extracts, fruit juices, cold tea, flavoured mineral water) and anything else that makes the first meal of the day more appetising. It is the guest's obligation to inform Borgo d'Orlando of any personal food allergies or intolerances, including those of the people travelling with him/her.
Rules during the stay
We kindly ask you to check the efficiency of the accommodation and to notify us of any anomalies or deficiencies within and no later than 24 hours after your arrival.
Making copies of room keys is strictly forbidden: trespassing, in the absence of authorization, constitutes a serious criminal offence punishable by law. In the event of a room key being lost, a refund of € 100.00 must be provided for the damage caused.
A number of people higher than the maximum allowed in a room is forbidden. It is also forbidden to let strangers in without having previously communicated it to the manager and having received express consent.
All the accommodations provided are clean and in working order.
